Privacy Policy

Last Updated: November 9, 2025

1. Introduction

At Pier Five Studios (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage our services, or communicate with us.
We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation in Ontario.

2. Information We Collect

We may collect the following types of information:
 

• Personal Information: such as your name, email address, phone number, company name, and job title when you fill out a contact form, request a quote, or subscribe to our newsletter.

• Payment Information: if applicable, when you purchase services.

• Usage Data: information automatically collected through cookies and analytics tools (e.g., IP address, browser type, device information, pages visited, time spent on site).

• Communications Data: information from your emails or messages sent to us.
   

3. How We Use Your Information

We use personal information to:
 

• Provide and manage our creative and digital services

• Communicate with you regarding projects, inquiries, or support

• Improve our website and user experience

• Send marketing communications (with your consent)

• Comply with legal obligations and enforce our agreements
   

4. How We Share Information

We may share information only as necessary:
 

• With Service Providers: who assist us in operating our website, processing payments, or delivering services (e.g., hosting, analytics, marketing tools).

• For Legal Reasons: if required by law, regulation, or court order.

• In Business Transfers: in the event of a merger, acquisition, or sale of assets.
   

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content.

You can control or disable cookies through your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

8. Your Rights

Under Canadian privacy laws, you have the right to:
 

• Access and request corrections to your personal information

• Withdraw consent for certain uses (such as marketing)

• Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated
   

To exercise your rights, contact us using the information below.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Pier Five Studios
Email: community@pier-five.com


11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.